Sullivan Music Equipment's high quality
pickups are listed on our website and have been proven to be some
of the best sounding pickups on the market, however if you would like
a custom winding or to make changes to the pickups please email us
first for approval before ordering.
Custom Order Warranty
Custom orders are covered under our
one year warranty same as our pickups listed on this website. See
details about the warranty above.
Returns and Refund Policy
Notice: Please understand that when
purchasing custom orders or requesting modification to the pickups
they are no longer covered under our return policy.
Before a pickup is sold as a custom
order it is the buyers responsibility to understand the return policy.
1. If you decide to cancel your order
before the build has started you can receive full refund.
2. If we start the pickup build and
you decide to cancel the order before it is shipped there will be
a 30% cancelation fee.
3. There is no return or cancelation
of orders allowed after the orders have shipped. At that time they
will be covered under warranty policy only.
4. If you receive an order and it
does not sound as you expected due to the modification you requested
we will not refund the order. If the issue is due to quality or workmanship
it will be covered under the warranty policy.
5. If you would like to have the pickup
rewound with a different set of specification there is a $35.00 service
charge per pickup. This service charge covers the removing of old
wire, new coil and lead wires, waxing and testing, plus return shipping
to the customer.
6. Replacing magnets or other modifications
to the bobbins is not allowed as the bobbin and magnets are set in
clue then waxed.
7. Refusing delivery of a custom order
does not grant you a refund. If we receive a return to sender package
from a custom order we will hold the package until the customer emails
us additional shipping labels at the customers expense.
8. Any order returned due to refusal
of delivery will be held for 30 days. After that time it will be considered
abandoned and becomes Sullivan Music Equipment property.