Sullivan Music Equipment Information 

About Us

Contact Us

30 Day Return Policy

Product Warranty

 

 

About Sullivan Music Equipment

Sullivan Music Equipment is a premier manufacture of handmade electric guitar and bass guitar audio equipment. Founded in 2006, with a vision to build quality "American Made Products" that you can be proud to own. The company has dedicated it's time and efforts to keeping all manufacturing in the U.S.A. Sullivan is located in Austin, Texas the Live Music Capital of the World and we are proud to call Austin our home.

 

 

Contact Information

Sullivan Music Equipment

P.O.Box 170742

Austin, Tx. 78717

(512)-988-8411

Due to the high demand of our pickups we are required to spend most of our time in the shop filling customer orders, so if you choose to call us please a message and we will return your call as soon as possible.

You can also email us at contact@sullivanmusiceq.com

Normal Business Hours

8:00 AM to 4:00 PM Central Time

Monday - Friday

 

Note: Due to increased demand of our pickups we are now shipping products within Seven Business Days of purchase date.

Thank you for understanding.

International Shipping

http://stores.ebay.com/Sullivan-Music-Equipment

Sullivan Music Equipment only uses the Global Shipping Program offered by eBay to ship internationally because they include tracking from our business to the customers door. SME Ships all their products domestic and internationally with door to door tracking. This tracking service protects the customer and SME from lost shipments and theft and we feel this service is necessary to maintain a high level of customer service.

We have no control over the import duties charged by eBay's Global Shipping Program and we apologize if they seem too high, however by using eBay's Global Shipping Program we are able to keep our overall cost lower than our competitors with less overhead. Feel free to compare our overall cost to our competitors who charge up to 50% more and you will see that our cost are still lower. Please do not ask us to ship our products internationally without using eBay's Global Shipping Program as we will be unable to accommodate your request.

 

 

Sullivan's 30 Day Return Policy

Sullivan's return policy is simple, if you are not satisfied with the product you may return it for a refund or exchange for a similar product within 30 days of purchase. After 30 days from the date of purchase the product will be covered under the terms of the warranty.

Custom orders do not qualify for the 30 Return Policy, however they will be covered under the terms of the warranty from the date of purchase.

Refund Policy

  1. To receive a refund please call or email us to confirm before shipping the item.
  2. The customer pays for the return shipping to us. We recommend shipping with signature confirmation as we will not refund products lost by the carrier while en rout to our location.
  3. Product must be in "like new condition" when received or the cost of repairing the product will be deducted from the refund. For example : Pickups leads can not be removed from the bobbin. Knobs can not be missing from a pedals. Pedals can not be scratched or marked on. No products can be modified in any way.
  4. All returns are subject to a $15.00 restocking fee at our discretion.
  5. We will not be responsible for damages made by the installer or technicians.
  6. We will not be responsible for damages caused by shipping the product to us.
  7. If a package is returned as undeliverable to the address the customer provides it will be the customer's responsibility to pay for additional shipping. We offer free shipping for the "original purchase only". Customers will have to pay for any additional shipping and it will have to include signature conformation.
  8. When a package is returned as undeliverable and the customer request a refund the original shipping charges will be deducted from the refund along with the $15.00 restocking fee. Undeliverable returns do not qualify for free shipping.
  9. If you refuse a package and it is returned to us as undeliverable it is the customer's responsibility to notify us as to why the package was refused. If a refund is requested the original shipping charges will be deducted from the refund along with the $15.00 restocking fee.
  10. It is the customer's responsibility to request a refund. We will not deposit any funds into a customer's account without the customer's written consent.
  11. When a package is returned as undeliverable we will notify the customer using the email address provided on the order form. We will make a best effort to contact the customer, however it is the customer's responsibility to contact us if they do not receive their package.
  12. If for any reason the customer does not receive their package it is the customer's responsibility to notify us so we can start the tracking process with the carrier and determined if a replacement product needs to be shipped. We will not be responsible for contacting the customer if a shipment does not arrive. We ship all our products with signature confirmation as this is the most reliable service available and most shipments arrive within 5 days.
  13. If you receive a notice that a package could not be delivered by USPS you can either go to the post office to pickup the package or you can sign the notice and place it back in the mail box as out going mail and the post office will deliver it to your location. We recommend going to the post office to receive the package. Most locations will hold the package for 10 days before returning to the sender. Contact your post office for more details.

    Note: If we receive a return that has been damaged in any way we will either deduct the cost of repair from the refund amount or if un-repairable, return it to the customer without a refund. Because of our no damaged product rules we recommend that customers insure their products when return shipping.

 

Sullivan Product Warranty

Guitar and Bass Pickup Warranty

Pickups are guaranteed against material and manufacturing defects for a period of one year from the date of purchase. To qualify for warranty or exchange the pickups must have been purchased online from Sullivan Music Equipment. All warranty claims must include an original copy of the sales receipt with the date of purchase. Product warranty is non-transferable.

Texas Twister Tube Driver Warranty

Pedals are guaranteed against material and manufacturing defects for a period of one year from the date of purchase. To qualify for warranty or exchange the pedals must have been purchased online from Sullivan Music Equipment. All warranty claims must include an original copy of the sales receipt with the date of purchase. Product warranty is non-transferable.

Rules for Warranty

Filing a Warranty Claim - To file a warranty claim either call us by phone (512) 988-8411 or email us contact@sullivanmusiceq.com to receive a claim number before shipping the product back to us. At that time please be prepared to explain in detail the reason for the warranty claim.

Repair or Replacement of Products - We will at our discretion, and subject to availability, either replace, repair, or exchange any product we have sold with a defect in materials or workmanship.

Return Shipping - It is the customer's responsibility to ship the product to Sullivan Music Equipment for warranty claims.

Damaged Products - It is the customers responsibility to inspect the product for damages when received and to report it to us immediately. Carriers will not allow claims after 5 days. Email images of the product and the damages, manufacturer box, outer shipping carton, and shipping label to contact@sullivanmusiceq.com We will file a Damage Inspection Claim which results in a carrier follow-up to inspect your package. Carrier requires recipient to retain all boxes, labels, and packing materials until the claim has been approved. We will proceed with a replacement shipment once the carrier notifies us of claim approval.

 

Note to guitar builders

Guitar Builders Warranty

Sullivan Music Equipment has a non-transferable warranty to it's customers. Customers who resell our products assume all warranties for the products they sell. If you have a customer with a pickup related issue we will not except warranty returns directly from your customer. The builder is responsible for returning the pickups us and commuicating with their customers. All pickups will be inspected for damage when returned as stated in the warranty above. Product warranty is non-transferable.

Copyright 2006-2017 Sullivan Music Equipment. All rights reserved. contact@sullivanmusiceq.com

 About Us/Contact Information

Telecaster, Stratocaster, Broadcaster, Tele and Strat are registered trademarks of Fender® Musical Instruments, Inc.
Jazz Bass, J Bass, Precision Bass, P Bass and P/J Bass are registered trademarks of Fender® Musical Instruments, Inc.
PAF is a registered trademark of DiMarzio Musical Instrument Pickups, Inc.
Gibson and P90 are registered trademarks of Gibson Guitar, Inc.
All other trademarks are the property of their respective holders